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CRM
Salesforce (CRM) Upgraded to Buy Amid Agentforce AI Platform Excitement
What Is CRM Automation? A Complete Guide for Sales Teams
Revolutionizing proprietary trading with OSYS CRM’s new prop trading integration
What is Operational CRM: Key Features and Benefits
Salesforce (CRM): New Buy Recommendation for This Technology Giant
Salesforce Inc (CRM) Stock Price Reaches $324.56: What Factors Are Influencing This Level?
Check Out What Whales Are Doing With CRM
Here are the Factors that Boosted Salesforce (CRM) in Q4
Best CRM for small business of 2025
Customer Relationship Management
How CRMs Enhance Collaboration Among Patient Services Teams
What is Operational CRM: Key Features and Benefits
Best CRM for small business of 2025
Revolutionizing proprietary trading with OSYS CRM’s new prop trading integration
Salesforce expands in Saudi Arabia with new regional HQ in Riyadh
Bigin by Zoho CRM
All AI Is Not Created Equal: Why Agentic AI Is the Future of CX
Customer Service
Customer Experience Is Everyone’s Business Now
Putting The Customer Back In Customer Experience
Bridging The Gap: Why AI Must Be Embraced In Customer Service
The rise and fall of customer service
Darryl Kelly of Aspect on Transforming Customer Service with Humanity and Innovation
Truegenics Revolutionizes Customer Service with AI Assistant ‘Madison’, Achieving 76% Automation Rate in Digital Transformation Journey
Delivery management platform Package.ai raises $14M for ‘Uber-like’ customer experience
Raising the bar: Does competition really promote better customer service?
7 C-Store, Gas Station Brands Earn Spots on America’s Best Customer Service 2025 List
Contact Centers
How to Pick the Right Omnichannel Contact Center
The AI-First Contact Center: What It Is and Why It Matters
Preparing Your Workforce for the Contact Center of Tomorrow: 7 Key Predictions
Strategies for Cloud Contact Center Platform API Management
Will AI replace call center workers?
New 24/7 behavioral call center in Kings County
Tech Trends: Contact Center AI Improves Citizen Experience and Agent Workspace
ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months
CallTrackingMetrics Announces Official Partnership With Contact Center Compliance
Ask an Analyst: 2024 Trends in the Contact Center
CRM Software
Why CRM and marketing automation are vital for real estate growth
Revolutionizing proprietary trading with OSYS CRM’s new prop trading integration
Unveiling Future Trends in CRM Software: Groweon's Vision for Tomorrow
What is Operational CRM: Key Features and Benefits
Best CRM for small business of 2025
What is CRM? A Comprehensive Guide for Businesses
The Best CRM Software for 2025
Best CRM Software For Real Estate In Canada For January 2025
Salesforce (CRM): New Buy Recommendation for This Technology Giant
Social Media
Is Social Media More Like Cigarettes or Junk Food?
You’re Probably Following Trump And Vance On Social Media Now — Without Even Knowing It
Meta Boycott And TikTok Ban Could Signal Social Media's Transformation
'Class act': Barron Trump sets social media ablaze for shaking hands with Biden at dad's inauguration
Trump Takes Aim at Social Media 'Censorship' With Executive Order
Social media rewires young minds – here’s how
Trump Signs Order 'Ending Federal Censorship' on Social Media Platforms
Police oversight board settles lawsuit over questions about social media posts
Glam social media influencer charged in Capitol Jan. 6 riot praises Trump pardon
Big Data
Big Data in Action: How It Powers Your Digital Life
How Big Data is Transforming Businesses
The Big Data 100 2023
Farmers use remote sensing, big data, AI to simulate real-world crop production scenarios
Big Data
OPM giving two big data platforms a much-needed facelift
Why Small Data Is the Big Game-Changer for AI in 2025
Growing Enterprise Data is Creating Big Cybersecurity Risk
University of Phoenix Introduces New Skills Pathways for Artificial Intelligence and Big Data
Sales Force
Salesforce CEO Marc Benioff: Don't think Microsoft will use OpenAI in the future
1 Wall Street Analyst Sees Salesforce Stock Going to $400. Is It a Buy?
Salesforce dominates market share, AI as revenue driver remains further out: Piper Sandler
Salesforce expands in Saudi Arabia with new regional HQ in Riyadh
Salesforce: Market Leader With Huge AI Ambitions
Salesforce (CRM): New Buy Recommendation for This Technology Giant
Visualizing Your Salesforce Journey: A Guide to Google Maps Integration
Salesforce Chief Says 'We Don't Require More Software Engineers'. Here's The Reason Why
US tech firm Salesforce investing in PH